Autores:
  • Leadership does take work. And it should. If you aspire to be a leader, you ought to treat leadership as a craft, you ought to become a student of it, and you ought to work at it. And if you're not willing to work at it, well, you get what you give.

    "Why Small Interactions Matter". Interview with Jennifer Robison, www.gallup.com. August 25, 2011.