Autores:
  • Quality tends to fan out like waves. The Quality job he didn't think anyone was going to see was seen, and the person who feels it is a little bit better because of it, and is likely to pass that feeling onto others, and in that way the Quality tends to keep going.

    "Zen y el arte del mantenimiento de la motocicleta". Libro de Robert M. Pirsig, 1974.