Autores:
  • There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

    Margaret J. Wheatley (2010). “Finding Our Way: Leadership for an Uncertain Time (Large Print 16pt)”, p.239, ReadHowYouWant.com