Call Center Quotes

• Un cliente es el visitante más importante de nuestras instalaciones, no depende de nosotros. Nosotros dependemos de él.

  Mahatma Gandhi

  Empresa, Importante, Comercio

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• One of the early tip-offs to me about the enormous changes that were going on with being in a Bangalore house, home, where the young woman from a nearby village, who had been hired to baby sit newborn twins, suddenly said after two weeks of work: 'I'm sorry, this is too much work, I'm going to try applying for call center jobs. The pay is better.'

  Bharati Mukherjee

  Baby, Jobs, Sorry

  "Literary Getaways: Book Your Travel. Literally". "Talk Of The Nation" with Andrea Seabrook, www.npr.org. June 16, 2011.

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• Sus clientes más insatisfechos son su mayor fuente de aprendizaje.

  Bill Gates

  Liderazgo, Empresa, Motivación

  Bill Gates (2009). "Business @ the Speed of Thought: Succeeding in the Digital Economy", p.86, Hachette UK

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• Si creas una gran experiencia, los clientes se lo cuentan unos a otros. El boca a boca es muy poderoso.

  Jeff Bezos

  Inspiración, motivación, inspiración

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Entrevista con Robert D. Hof, www.bloomberg.com. 2 de agosto de 2004.

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• While it is true that we must seek value added industries like food processing plants and call center operations, we must do what is necessary to expand and develop our economic profile.

  Alan Autry

  Economic, Profile, Plant

  "Biography/ Personal Quotes". www.imdb.com.

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• If you don't genuinely like your customers, chances are they won't buy.

  Thomas Watson

  Inspirational, Educational, Chance

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• ...but I guess it's better for people to shut up rather than rather than say something nasty. -ONE NIGHT @ THE CALL CENTER Chapter 1 page 22

  Chetan Bhagat

  Night, People, Pages

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• To be sure, India has achieved enviable success in business services, like the glistening call centers in Bangalore and elsewhere. But in the global jousting for manufacturing jobs, India does not get its share.

  Steven Rattner

  Jobs, Business Success, Doe

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• Dicen que el servicio de atención al cliente ha muerto. En realidad, no lo está. Sólo se esconde detrás de un centro de llamadas en Manila.

  Timothy Noah

  Hiding, Behinds, Manila

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• Love? I need a lot of love." Of course you do. Everyone does. It's funny that we never say it. It's OK to scream, 'I'm starving' in public if you are hungry; it's OK to make a fuss and say, 'I'm so sleepy', if you are tired; but somehow we cannot say, 'I need some more love.' Why can't we say it? It's just as basic a need." - ONE NIGHT @ THE CALL CENTER Chapter 36 pages 293-4

  Chetan Bhagat

  Tired, Night, Doe

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• Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

  Tony Hsieh

  Educational, Technology, Emotional

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