Robert G. Thompson Quotes

• Customer-centricity should be about delivering value for customers that will eventually create value for the company.

  Robert G. Thompson

  Should, Company, Customers

  4 Copiar cita

• If you give customers a chance, they'll communicate with you in many ways

  Robert G. Thompson

  Giving, Way, Chance

  4 Copiar cita

• Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

  Robert G. Thompson

  Footprint, Behavior, Behinds

  4 Copiar cita

• The simple truth is that technology is still a poor substitute for human interaction.

  Robert G. Thompson

  Technology, Simple, Truth Is

  4 Copiar cita