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  • Apology is not for the faint of heart, but then, neither is life.

    John Kador
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    John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers
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Apology is not for the faint of heart, but then, neither is life. - John Kador
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