John Kador Citas

• An effective apology contains within it the answer to the question, "How am I to be held accountable?"

  John Kador

  Apology, Answers

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.21, Berrett-Koehler Publishers

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• An effective apology focuses more on compassion for the victim than redemption for the offender.

  John Kador

  Apology, Compassion, Redemption

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• Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.

  John Kador

  Apology, Growth, Realizing

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.6, Berrett-Koehler Publishers

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• Apology may be scorned, but it retains its inherent value.

  John Kador

  Apology, May, Inherent

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• Apology is the most courageous gesture we can make to ourselves.

  John Kador

  Apology, Gestures, Courageous

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.3, Berrett-Koehler Publishers

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• You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

  John Kador

  Eye, Apology, Hands

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.157, Berrett-Koehler Publishers

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• Progress occurs one apology at a time.

  John Kador

  Apology, Progress

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.238, Berrett-Koehler Publishers

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• Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

  John Kador

  Apology, Opportunity, Broken

  John Kador (2010). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt)”, p.23, ReadHowYouWant.com

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• When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

  John Kador

  Mean, Apology, Honor

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.156, Berrett-Koehler Publishers

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• Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

  John Kador

  Moving, Apology, Together

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.164, Berrett-Koehler Publishers

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• You can't talk your way out of a situation you acted you way into.

  John Kador

  Apology, Way, Situation

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• Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

  John Kador

  Apology, Practice, Needs

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.15, Berrett-Koehler Publishers

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• Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

  John Kador

  Character, Apology, Signals

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.3, Berrett-Koehler Publishers

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• Valoramos la disculpa en abstracto, pero le damos la espalda en la práctica.

  John Kador

  Apology, Practice, Abstract

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.5, Berrett-Koehler Publishers

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• The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.

  John Kador

  Apology, Purpose, Way

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers

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• An apology informed is good; an apology performed is better.

  John Kador

  Disculpas

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.21, Berrett-Koehler Publishers

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• "I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.

  John Kador

  Apology, Sound, Weight

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.200, Berrett-Koehler Publishers

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• No apology is equal to the task set before it.

  John Kador

  Apology, Tasks, Equal

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.18, Berrett-Koehler Publishers

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• Apology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.

  John Kador

  Party, Apology, Sacrifice

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• Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others.

  John Kador

  Moving, Commitment, Apology

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.15, Berrett-Koehler Publishers

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• When we apologize we end our struggle with history.

  John Kador

  Struggle, Apology, Apologizing

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.173, Berrett-Koehler Publishers

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• One of the most useful tasks of apology is to bring home to us how keenly, honestly, and painfully past generations pursued aims that now seem to us wrong and disgraceful. It behooves us to consider if future geenrations will similarly regard the aims we most defend today.

  John Kador

  Home, Apology, Past

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• We rarely wrestle with apology and lose.

  John Kador

  Apology, Loses

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers

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• Apology is not for the faint of heart, but then, neither is life.

  John Kador

  Heart, Apology, Faint Of Heart

  John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.240, Berrett-Koehler Publishers

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