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  • Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

    Jeffrey Gitomer
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    Jeffrey H. Gitomer (1998). “Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know”, Bard
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you? - Jeffrey Gitomer
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