Bill Capodagli Quotes

• Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

  Bill Capodagli

  Organization, Culture, Happens

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• Habits grow from obtaining knowledge, attitude and skills.

  Bill Capodagli

  Attitude, Skills, Habit

  Bill Capodagli, Lynn Jackson (2016). “The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition”, p.151, McGraw Hill Professional

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• Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is the desire to transform our knowledge into skills and ultimately into habits.

  Bill Capodagli

  Attitude, Skills, Understanding

  Bill Capodagli, Lynn Jackson (2016). “The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition”, p.151, McGraw Hill Professional

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• People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

  Bill Capodagli

  Heart, People, Stories

  Fuente: bobmorris.biz

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• In the long run, it costs more to provide poor rather than good service.

  Bill Capodagli

  Running, Long, Cost

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

  Bill Capodagli

  Organization, Paper, Constitution

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• The key is to make sure you are doing the "right things" before you worry about doing things "right".

  Bill Capodagli

  Keys, Worry, Right Thing

  Fuente: bobmorris.biz

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• Often we will learn more from our failures than we do from our successes.

  Bill Capodagli

  Fuente: bobmorris.biz

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• Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members.

  Bill Capodagli

  Team, Communication, Creativity

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.

  Bill Capodagli

  Dream, Creativity, Organization

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

  Bill Capodagli

  Mother, Attitude, Book

  Fuente: bobmorris.biz

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• Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

  Bill Capodagli

  Soñar, Creer, Escribir

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• Always look for ways to improve even the "good show."

  Bill Capodagli

  Looks, Way, Shows

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• Organizational culture begins in HR. This means to hire for attitude and train for skill.

  Bill Capodagli

  Attitude, Mean, Skills

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• The role of any exceptional facilitator or consultant is to work themselves out of a job.

  Bill Capodagli

  Jobs, Roles, Exceptional

  Fuente: bobmorris.biz

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• Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

  Bill Capodagli

  Communication, Fate, Media

  Fuente: bobmorris.biz

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• Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.

  Bill Capodagli

  Self, Organization, And Love

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

  Bill Capodagli

  Innovation, Today, Improvement

  Fuente: bobmorris.biz

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• The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

  Bill Capodagli

  Two, Answers, Habit

  Fuente: bobmorris.biz

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• La productividad empieza por hacer las cosas bien.

  Bill Capodagli

  Right Thing, Doing The Right Thing, Productivity

  Fuente: bobmorris.biz

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• There is an old Indian saying, "When legends die, dreams end. When dreams end, there is no more greatness." Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

  Bill Capodagli

  Dream, Greatness, Organization

  Fuente: bobmorris.biz

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• Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

  Bill Capodagli

  Media, Years, Mouths

  Fuente: bobmorris.biz

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• Las redes sociales pueden beneficiar a un director general. Alguien con un gran producto en una pequeña ciudad en medio de la nada puede competir en el mercado mundial. En 1962, Sam Walton cambió la cara del comercio minorista con Wal-Mart. Mientras hablamos, Amazon está cambiando de nuevo la cara del comercio minorista con las compras en línea.

  Bill Capodagli

  Media, World, Middle Of Nowhere

  Fuente: bobmorris.biz

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• Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

  Bill Capodagli

  Organization, Belief, Behavior

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.

  Bill Capodagli

  Wings, Vision, Execution

  Fuente: bobmorris.biz

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