Service Culture Quotes - Page 5

• After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

  Konosuke Matsushita

  Important, Customers, Permanent

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• No soy un hombre de negocios, sino un artista. Nunca pienso en el dinero. Las cosas bellas generan dinero.

  Lord Acton

  Beautiful, Funny Inspirational, Business

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• Customer complaints are the schoolbooks from which we learn.

  Lou Gerstner

  Inspirational Customer Service, Inspirational Service, Complaints

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• The customer is the final inspector.

  Steve Jobs

  Finals, Customers, Inspectors

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• When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

  Ron Kaufman

  Expectations, Faster, Ability

  "Lift Me UP! Service with a Smile: World-Class Quips and Action Tips to Brighten Up Your Services!". Book by Ron Kaufman, May 14, 2005.

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• A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

  Ron Kaufman

  Race, Way, Pace

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• If your customers have to ask you for it, you haven't been thinking far enough ahead.

  Ron Kaufman

  Thinking, Enough, Customers

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• Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

  Ron Kaufman

  Long, Tides, Surf

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• The only way to go further than you've been is to take an extra step.

  Ron Kaufman

  Way, Steps, Extras

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• Conviene recordar que el cliente es el factor más importante en cualquier empresa. Si no lo cree, intente arreglárselas sin él durante un tiempo.

  Napoleon Hill

  Pensar, Importante, Intentar

  Napoleon Hill (2009). “How To Sell Your Way Through Life”, p.148, John Wiley and Sons

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• Nadie ha deleitado nunca a un cliente siendo "suficientemente bueno".

  Ron Kaufman

  Good Enough, Be Good, Customers

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• The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

  Debbi Fields

  Missing, Principles, Customers

  Debbi Fields, Alan Furst (1987). "One smart cookie": how a housewife's chocolate chip recipe turned into a multimillion-dollar business--the story of Mrs. Fields cookies", Simon & Schuster.

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• No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

  Harvey Mackay

  Determination, Opportunity, Capitalist Economy

  Harvey Mackay (1996). "Nade con los tiburones sin que le devoren vivo: Outsell, Outmanage, Outmotivate, & Outnegotiate Your Competition", Ballantine Books.

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• If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

  Ron Kaufman

  Delight, Want, Customers

  "¡Levántame! Servicio con una sonrisa". Libro de Ron Kaufman, 2005.

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• When a customer asks what no one else has ever asked, pay close attention.

  Ron Kaufman

  Attention, Pay, Customers

  "¡Levántame! Servicio con una sonrisa". Libro de Ron Kaufman, 2005.

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• There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

  Ron Kaufman

  Way, Doing Your Best, Found

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• If you wait until you have to change, you may have waited too long.

  Ron Kaufman

  Long, Waiting, May

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• You can't stop change. Don't let it stop you.

  Ron Kaufman

  Cultura

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• Let your imagination soar. What you can do for customers is more than you see today.

  Ron Kaufman

  Imagination, Today, Soar

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• Never rest on past success. Create something better.

  Ron Kaufman

  Past, Something Better, Culture

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• The cutting edge of service is always being honed and polished.

  Ron Kaufman

  Cutting, Polished, Edges

  "¡Levántame! Servicio con una sonrisa". Libro de Ron Kaufman, 2005.

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• Un gran líder hace visible para todos lo que está en su mente.

  Ron Kaufman

  Leader, Mind, Visible

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• Tend your own garden: savor the blossoms, trim the weeds.

  Ron Kaufman

  Weed, Garden, Culture

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• Testimonials describe what has been, and are a promise of what is to come.

  Ron Kaufman

  Promise, Testimonial, Has Beens

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• If customers say you're just 'all right', you've not done enough, you've failed to delight.

  Ron Kaufman

  Done, Delight, Enough

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